Shipping Policy 

Bundles, Wigs, Frontals/Closures have a processing time of 7-10 days. A tracking number will be emailed to you once your order has been shipped. All our orders usually ships with DHL or FEDEX for our US and international shipping. You should receive your hair within 1-5 business days after you receive your tracking number, if there is no delay due to weather or holidays. It is advisable not to wait until the last minute to place your order. If you have a deadline that you need your product for, please order in advance to allow for unanticipated delays that may occur out of our control. Please keep in mind that shipping time and processing time are NOT the same. To have an idea of when you will receive your item, add processing time and shipping time. For all international orders, ShopNLpro does not include duties or custom fees in shipping fees. Therefore, depending on the destination country, duties and customs will be levied by the destination country. A signature is required for orders over $500.

Refund Policy 

ALL SALES ARE FINAL! There will be no refunds or exchanges issued for any purchased product unless the product is deemed to be defective by the MERCHANT or applicable laws. If a product is defective, it must be shipped back to the merchant within 30 days of purchase with all tags and wrappings attached before an exchange will be issued. Product(s) must be completely unused and unaltered in order to be reimbursed. Refunds are only permitted to 48hrs after receiving your package.

PLEASE NOTE: Once products have been shipped, we are not responsible for any issues that arise with lost, held, or stolen packages. Ownership of a package transfers immediately to buyer upon delivery of the package to the shipping carrier.

Incorrect Address: If you provide an incorrect address at the time of purchase and your order has already been shipped, we are not responsible for any delay/non-receipt of package due to your error. Any issue with delivery must be taken up with the shipping carrier.

Theelleeproject reserves the right to limit or decline any returns or exchanges regardless of whether a customer has a receipt or is not satisfied with their purchase. Every eligible return item is subject to a refund verification process and applicable state laws. The owner of this company has the absolute authority to make final decisions regarding all returns/exchanges.

Feel free to email theellitesgotohaircollection@gmail.com if there are any concerns.